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betekka is clear about what data we collect, why we hold it, and how you can review or correct it. Access to this platform depends on your local law and eligible regions, and this policy governs how your information is managed once you use the site.
This privacy policy sets out how betekka collects, uses and retains information connected to your account. When you open an account and add a payment method — whether bKash, Rocket or Bank Transfer — we record the details you provide so that your wallet and transaction history can be matched correctly to your account. We do not share your payment credentials with unrelated third parties, and we do not sell your personal data. The data we hold includes your registration details, contact information, payment method identifiers and your activity log within the lobby. We keep this data for as long as your account remains active and for a period thereafter as required by the applicable framework in your eligible region. Where a third-party payment processor handles a transaction — for example when a Rocket or Bank Transfer instruction is processed — that processor operates under its own data terms, which we link from the relevant account page. Use of this platform and the availability of its features depend on local law and the eligible regions we serve. If you access betekka from a jurisdiction where online account services are restricted, you do so under your own assessment of applicable local rules. We review this policy periodically and update the version date when changes are made.
When you register bKash as your account wallet method, we record the wallet identifier you provide. This is used only to match your deposit and withdrawal records inside your account history.
Rocket payment identifiers are stored against your account in the same way. We do not store full transaction credentials; only the reference needed to reconcile your account record is kept on file.
Bank Transfer details you submit are held in your account wallet area. We apply the same data-handling approach as with mobile wallet methods — minimal storage, matched to your account only.
Not every data interaction on or near betekka falls under this single document. Understanding the boundary helps you direct any query to the right place. The four areas below clarify what sits inside this policy and what falls outside it, so you can act on the right information when you need to.
All data you enter during registration, login and account verification is covered by this policy. This includes your email address, contact details and any identity confirmation steps shown in your account settings.
Your deposit and withdrawal history — including records tied to bKash, Rocket or Bank Transfer — is covered here. How the payment processor handles its own records is governed by that processor's terms, not by this policy.
Browsing behaviour inside the lobby — which game categories you open, how long a session runs — is recorded in your activity log. This log is covered by this policy and you can request a summary through the support route.
Links to game studios such as Pragmatic Play or Spadegaming lead to content environments those providers operate. Data handled entirely within a provider's own environment falls under that provider's privacy terms, not this document.
You have several practical actions available concerning the data betekka holds on your account. First, you can review the information currently on record by opening your account settings — the fields shown there reflect what we hold for contact and wallet details. If any detail is incorrect, you can update it directly in the account edit screen; changes take effect immediately for contact fields and are logged with a timestamp. For payment method details tied to bKash, Rocket or Bank Transfer, the update process is shown inside the wallet section of your account. If you want a broader record of what data we hold — beyond what is visible in settings — you can raise a data request through our support route, and we will respond with the information we are able to share. You also have the option to ask that we close your account; follow the account closure instructions in the settings area, and we will handle any retained data in line with the applicable retention framework for your region. Availability of these actions depends on local law and eligible regions.
Open account settings to see the contact details and wallet identifiers currently held. What is visible there is a live reflection of your stored profile.
Edit contact fields directly in the account settings screen. For wallet method changes — bKash, Rocket or Bank Transfer — follow the update steps shown in the wallet section.
If you need a fuller record of what we hold beyond the settings view, raise the request via our published support route. We will respond with the shareable portion of your data record.
Account closure instructions are in the settings area. On closure, data retention follows the framework applicable to your eligible region; we do not hold personal data beyond what that framework requires.
If you have a question about this policy — a data query, a correction request or a concern about how your information is handled — use the contact routes below. We respond through the channels we have published; we do not promise a fixed response window, but your query will be handled by the team responsible for account and data matters. Availability depends on local law and eligible regions.
Open the chat widget from any page inside the lobby. Describe your privacy or data query clearly so it reaches the right team. This is the direct route for account-specific questions.
Send a written request to the support email address published in the contact section of the site. Include your account identifier so we can locate the correct record without asking follow-up questions.
The help centre pages cover common data and account topics. Check there first; if the answer is not available, use chat or email to escalate directly to the policy team.
The points below cover the practical mechanics of how we manage your data — cookies, retention, account security and how to request changes. These are the areas visitors ask about most after reading the main policy text.
We use cookies to keep your session active and to remember lobby preferences between visits. You can adjust cookie settings through your browser; restricting certain cookies may affect how account features load on your device.
Account access is protected by the login credentials you set at registration. If you suspect unauthorised access, change your password immediately through the account settings screen and contact support via chat or email.
We hold your data for as long as your account is active and for the retention period required under the applicable framework for your eligible region. Closed accounts are not held indefinitely; the framework governs the timeline.
If you want to correct, access or ask about removal of your data, raise the request through the published support routes — chat or email. We log every request and respond through the same channel you used.
The questions below cover the points that come up most when account holders read this policy. If yours is not here, use the chat or email route to ask directly.
We collect the details you enter at registration — your name, contact information and any payment method identifiers you add, such as a bKash or Rocket wallet reference. We also log your activity inside the lobby so your account record stays accurate.
We do not sell your data. Where a payment processor — for example a Rocket or Bank Transfer service — handles a transaction, it receives only the reference needed to process that instruction. Game studio content providers do not receive your personal account data from us.
Open your account settings to view the contact and wallet details on record. For a fuller data summary beyond what settings display, send a request through our email support route with your account identifier. We will respond with the information we can share.
Yes. Contact fields can be updated directly in account settings. Payment method identifiers tied to bKash, Rocket or Bank Transfer are updated through the wallet section. For anything you cannot edit yourself, raise a correction request via chat or email support.
After account closure, we retain data only for the period required by the applicable framework in your eligible region. We do not hold personal data beyond that window. The exact period depends on local law and the region under which your account was registered.
No. This policy covers data we handle on the betekka platform. When you load a game title from a studio such as Pragmatic Play or Spadegaming, that studio's own content environment may apply its own data terms. Check the studio's published policy for details specific to their environment.